RESEARCH

Dissertation

Designing Information Displays to Support Awareness in Ad Hoc, Interdisciplinary Emergency Medical Teamwork

Committee: Drs. Aleksandra Sarcevic (Chair), Andrea Forte, Michael Muller (IBM, External Member), Delia Neuman, Christopher Yang

This research focuses on designing an information display to support awareness during ad hoc, collocated, interdisciplinary, and emergency medical teamwork in the trauma resuscitation domain. Our approach is grounded in participatory design (PD), emphasizing the importance of eliciting and addressing clinician needs while gaining long-term commitment from clinicians throughout system development. Engagement in iterative participatory and user-centered design activities with clinicians over the course of two years involved a series of PD workshops, heuristic evaluations, simulated resuscitation sessions, video observations, video review sessions, and a focus group. Sixteen iterations of an information display design were created. A perspective is offered on what awareness means within the context of an ad hoc, collocated, interdisciplinary, and emergency setting by examining teams treating severely ill patients with urgent needs.

Participatory Design Workshops

Research Experience

TRU-IT: Developing Technology to Support the Complex Work of Trauma Resuscitation Teams

Research Assistant, Sep. 2011 – Mar. 2014

Drexel University & Children’s National Medical Center, Washington, D. C., Aleksandra Sarcevic, Ph.D.

Worked on a multidisciplinary research team to understand and support health care providers’ information seeking and information provision behaviors during the trauma resuscitation process. Developed an information display to support trauma team situation awareness. Conducted display development using a multi-phased, iterative, and user-centered approach that combined rapid prototyping, participatory design workshops, simulated events, heuristic evaluation sessions, video observations, video review sessions, and focus groups.

TRU-IT at Drexel

Evaluating Place, Space & Technology in Academic Libraries

Research Collaborator, Jun. 2010 – Aug. 2011

Drexel University, Michael Khoo, Ph.D.

Worked on a team of student researchers investigating the space and use of an academic library to understand how a future library design can improve the patron experience. Assisted in designing and testing data collection instruments. Conducted qualitative data analysis and made design and service recommendations in a report to the library.

Interpersonal Discourse Analysis

Research Assistant, Mar. 2010 – Sep. 2011

Drexel University, Jung-ran Park, Ph.D.

Conducted research on interpersonal communication patterns in online reference and online learning settings. Used discourse analysis, a qualitative analysis technique, to examine online interactions.

Usability of the Internet Public Library

Research Assistant, Sep. 2009 – Mar. 2010

Drexel University, Eileen Abels, Ph.D.

Worked on a team of student researchers investigating the space and use of an academic library to understand how a future library design can improve the patron experience. Assisted in designing and testing data collection instruments. Conducted qualitative data analysis and made design and service recommendations in a report to the library.

Publications

Journal Articles

[02]
Khoo, M.J., Rozaklis, L., Hall, C., and Kusunoki, D.S. (2016). "A really nice spot": Evaluating place, space and technology in academic libraries. College & Research Libraries, 77(1), 51-70. DOI: http://dx.doi.org/10.5860/crl.77.1.51
[01]
Kusunoki, D.S., Sarcevic, A., Zhang, Z., and Yala, M. Sketching awareness: A participatory study to elicit designs for supporting ad hoc emergency medical teamwork. Computer Supported Cooperative Work (CSCW), July 22, 2014, 1–38. DOI: http://dx.doi.org/10.1007/s10606-014-9210-5

Conference Papers, Juried

[07]
Kusunoki, D.S. and Sarcevic, A. (2015). Designing for temporal awareness: The role of temporality in time-critical medical teamwork. Proceedings of the ACM 2015 Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2015), Vancouver, BC, Canada, March 14-18, 2015, pp. 1465-1476. DOI: http://dx.doi.org/10.1145/2675133.2675279 **Best Paper Honorable Mention**
[06]
Khoo, M.J., Rozaklis, L., Hall, C. Kusunoki, D.S., and Rehrig, M. (2014). Heat map visualizations of seating patterns in an academic library. Proceedings of iConference 2014, Berlin, Germany, March 4-7, 2014, pp. 612-620. DOI: http://dx.doi.org/10.9776/14274
[05]
Kusunoki, D.S., Sarcevic, A., Weibel. N., Marsic, I., Zhang, Z., Tuveson, G., and Burd, R.S. (2014). Balancing design tensions: Iterative display design to support ad hoc and interdisciplinary medical teamwork. Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2014). Toronto, Canada, April 26-May 1, 2014, pp. 3777-3786. DOI: http://dx.doi.org/10.1145/2556288.2557301
[04]
Kusunoki, D.S., Sarcevic, A., Zhang, Z., and Burd, R.S. (2013). Understanding visual attention of teams in dynamic medical settings through vital signs monitor use. Proceedings of ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2013), San Antonio, Texas, February 23-27, pp. 527-540. DOI: http://dx.doi.org/10.1145/2441776.2441836
[03]
Sarcevic, A., Zhang, Z., and Kusunoki, D.S., Decision making tasks in time-critical medical settings. Proceedings of the ACM 2012 International Conference on Supporting Group Work (GROUP 2012), Sanibel Island, Florida, October 27-31, 2012, pp. 99-102. DOI: http://dx.doi.org/10.1145/2389176.2389191
[02]
Kusunoki, D.S. and Sarcevic, A. (2012). Applying participatory design theory to designing evaluation methods. Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2012): Extended Abstracts, Austin, Texas, May 5-10, 2012, pp. 1895-1900. DOI: http://dx.doi.org/10.1145/2212776.2223725
[01]
Khoo, M.J, Kusunoki, D.S., and MacDonald, C. (2012). Finding problems: When digital library users act as usability evaluators. 45th Hawaii International Conference on System Sciences (HICSS 2012), Maui, Hawaii, January 4-7, 2012, 1615-1624. DOI: http://doi.ieeecomputersociety.org/10.1109/HICSS.2012.279

Conference Posters, Juried

[04]
Khoo, M.J., Rozaklis, R., Hall, C., and Kusunoki, D.S. (2013). Identifying the ‘go-to-spots’: using map surveys to elicit perceptions of space and place in an academic library. ASIST Annual Meeting, Montreal, QC, November 1-5, 2013.
[03]
Kusunoki, D.S., Sarcevic, A., Weibel, N., Burd, R.S. (2013). Opportunities for blended interaction in emergency rooms: Coupling displays with digital pen input. Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth), Venice, Italy, May 5-8, 2013, pp. 288-289.
[02]
Kusunoki, D.S. and Sarcevic, A. (2013). A participatory framework for evaluation design. Proceedings of the iConference 2013, Fort Worth, Texas, February 12-15, 2013, pp. 860-864.
[01]
Kusunoki, D.S. and Khoo, M.J. (2012) Designing digital library evaluation instruments: Conceptualizing a participatory methodology. Proceedings of the 2012 iConference, Toronto, Canada, February 7-10, 2012, pp. 632–633.

Non-Refereed Papers, Posters & Presentations

[05]
Kusunoki, D.S., Zhang, Z., and Sarcevic, A. (2012). More monitors? Supporting situation awareness in the emergency room. Presented at Drexel University Research Day 2012, Philadelphia, PA. **Dean’s Award in the Humanities & Social Sciences Category**
[04]
Zhang, Z., Kusunoki, D.S., and Sarcevic, A. (2012). An analysis of decision making tasks and information sources in trauma resuscitation. Presented at Drexel University Research Day 2012, Philadelphia, PA.
[03]
Kusunoki, D.S., Khoo, M.J., and Wiedenbeck, S (2011). Lost in translation: Bridging the user-evaluator gap in evaluation instrument design. Boaster presented at the Human Computer Interaction Consortium (HCIC 2011), Pacific Grove, CA, June 14-18, 2011.
[02]
Kusunoki, D.S., Khoo, M.J., and Wiedenbeck, S. (2011). Digital Library Evaluation Method Design. Presented at Drexel Research Day 2011, Philadelphia, PA.
[01]
Kusunoki, D.S., MacDonald, C., Abels, E., and Khoo, M.J. (2010). ipl2 Website Evaluation. Presented at Drexel Research Day 2010, Philadelphia, PA.